Privacy policy
This privacy policy applies to all users of our website at https://turbotortoise.co.za/. Its purpose is to explain how and why we process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPI”).
What information do we collect?
We may collect personal information from you when you register on our website, place an order, subscribe to our newsletter, respond to a survey, or complete a form.
When placing an order or registering, you may be asked to provide details such as your name, email address, mailing address, date of birth, online identifiers, or phone number. You may also browse our site anonymously.
During your visit, we may also collect information such as:
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The duration of your visit and the pages you viewed.
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Geographical information.
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Device details (device type, IP address, browser, operating system).
You can update your personal information at any time by logging into your account.
By using our website, you warrant that the information you provide is accurate, current, and truthful, and that it does not impersonate or misrepresent any person or entity.
What do we use your information for?
Any information we collect may be used for the following purposes:
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To personalise your experience – allowing us to better respond to your needs.
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To improve our website – enhancing our offerings based on your feedback.
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To improve customer service – enabling us to respond effectively to requests and support needs.
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To process transactions – your personal information will not be sold, exchanged, or transferred to any company without your consent, except where necessary to deliver the products or services you requested.
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To administer promotions, surveys, or other site features.
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To send emails – the email address you provide for order processing will only be used for communications relating to your order, unless you opt-in to receive newsletters or promotional content.
You can unsubscribe from our mailing list at any time by following the detailed instructions included in our emails.
How do we protect your information?
We use a variety of security measures to safeguard your personal information when placing an order or accessing your account.
These include data protection and breach-handling policies, as well as restricted access protocols which we actively monitor.
Data retention
We retain personal information only as long as necessary to provide our platform, products, or services to you, or to fulfil contractual obligations for orders you place.
You may request that we remove your personal information from our system by contacting us at:
📧 info@turbotortoise.tech
📞 011 615 8385
📍 Shop 1A, Stoneridge Lifestyle Center, Hereford Rd, Greenstone Hill, Lethabong, 1645
By using our website, you consent to us retaining your information only for as long as needed to meet the purposes described above.
Do we use cookies?
Yes. Cookies are small files that a site transfers to your device through your browser (if enabled), which allow systems to recognise your browser and capture certain information.
We use cookies to:
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Remember and process items in your shopping cart.
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Understand and save preferences for future visits.
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Analyse traffic and site interaction to improve user experience.
Third-party service providers may help us better understand our visitors, but they are only permitted to use information to assist us in our operations.
If you prefer, you can disable cookies in your browser settings, although some site features may not function properly. Orders can still be placed by contacting customer service.
Google Customer Reviews
We participate in the Google Customer Reviews programme. When you complete a purchase on our website, certain transaction information is shared with Google, including your email address, order ID, delivery country, and estimated delivery date. Google may use this information to send you a post-delivery survey inviting you to rate your experience with us.
By completing a purchase, you consent to this information being shared with Google in accordance with the Google Privacy Policy.
Google may also place cookies or use similar technologies on your browser in connection with this programme. You can manage your cookie preferences through your browser settings, although this may affect certain site functionality.
For more information about the Google Customer Reviews programme, visit support.google.com/merchants.
Do we disclose information to outside parties?
We do not sell, trade, or otherwise transfer your personal information to outside parties. This excludes trusted third parties who assist us in operating our website, conducting business, or servicing you—provided they agree to keep your information confidential.
We may release information where required by law, to enforce our site policies, or to protect rights, property, or safety. Non-personal visitor information may be shared for marketing, advertising, or other uses.
Third-party links
Our website may occasionally include links to third-party products or services. These sites have their own independent privacy policies, and we are not responsible for their content or practices. However, we value feedback about such sites to maintain the integrity of our platform.
Children’s Online Privacy Protection
In compliance with COPPA (Children’s Online Privacy Protection Act), we do not collect information from individuals under 13 years of age. Our website, products, and services are directed at users aged 13 and older.
Terms and Conditions
Please also review our Terms and Conditions which govern the use of our website, including disclaimers and limitations of liability.
Your Consent
By using our website, you consent to this privacy policy.
Complaints and the Information Regulator
If you wish to lodge a complaint regarding this policy or our compliance with it, you may do so with the Information Regulator. Details are available at https://justice.gov.za/inforeg.
You may also request a copy of our PAIA Manual.
Changes to this Privacy Policy
We reserve the right to update this privacy policy from time to time. Any changes will be posted on this page, and the modification date below will be updated.
This version replaces all previous versions.
Third-Party Payment Providers
When you place an order and use a third-party payment provider (such as Payfast or Peach Payments), you agree to their specific terms and conditions. We are not affiliated with these providers and do not access or store information shared with them during applications or transactions.
Refunds and returns processed via third-party payment providers are subject to both our returns policy and the provider’s own processes. Refund lead times may vary and are beyond our control.
Amendments to orders (adding, exchanging, or removing items) are managed in line with our returns policy and the payment provider’s refund rules.
Payment Providers:
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Yoco: Terms
This Privacy Policy was last modified on 18 March 2026.